Community Care Provider FAQ

Tensegrity Wellness – Serving Disabled Veterans Through VA Community Care

NPI: 1437870896

What is a Community Care Provider?

A Community Care Provider is a healthcare professional or organization approved to deliver services to eligible veterans outside of the VA medical system. This allows veterans to receive timely, specialized care in their local community when the VA cannot provide that care or when certain eligibility criteria are met.

At Tensegrity Wellness, we offer integrative therapeutic services—such as Thai massage, neuromuscular release, and deep tissue medical bodywork—designed to improve mobility, reduce pain, and support whole-body wellness for veterans.

Who Is Eligible for Community Care?

Veterans may be eligible for Community Care if:

• The VA cannot provide the needed service within a reasonable time frame.

• The veteran lives too far from a VA facility or the facility is difficult to access.

• The needed service is not offered by the VA.

• The veteran and their provider agree that community care is in their best interest.

Eligibility is always confirmed by the veteran’s VA Care Team.

How Do I Request Tensegrity Wellness as My Provider?

Veterans must request us directly through their VA case manager or care coordinator using our NPI number.

Provide your VA Care Team the following:

• Business Name: Tensegrity Wellness

• Service Type: Massage Therapy / Neuromuscular Release / Thai Medical Bodywork

• NPI: 1437870896

• Reason for Request: chronic pain, mobility restrictions, post-service musculoskeletal issues, mental wellness support through therapeutic bodywork, etc.

Your care manager will submit the request for authorization.

What Is the Step-by-Step Process to Get Approved?

1. Contact Your VA Case Manager

• Call or message your VA care coordinator.

• State clearly that you want Tensegrity Wellness to provide your treatment.

2. Provide Our Information

• Give them our NPI: 1437870896

• Provide our business name and service type.

3. VA Verifies Eligibility

• Your care team confirms whether your condition qualifies for Community Care.

• They determine how many sessions you may receive and for what duration.

4. Authorization Is Sent

• Once approved, the VA issues an official Community Care Authorization.

• This authorization includes:

  • Number of visits

  • Date range for services

  • Type of service

  • Any required follow-up or documentation

5. We Schedule Your Appointment

• After authorization is received, Tensegrity Wellness will contact you directly.

• Alternatively, you can call us to schedule as soon as you know your authorization is active.

What Should I Bring to My First Appointment?

• A copy of your authorization letter, if you have one

• Any VA-required paperwork

• Comfortable clothing for Thai or neuromuscular sessions

• A list of your primary issues, symptoms, or mobility limitations

What Services Does Tensegrity Wellness Offer Through Community Care?

• Medical Thai bodywork

• Neuromuscular release therapy

• Myofascial and structural mobility work

• Deep tissue therapeutic massage

• Mobility restoration and movement-based treatment

• Trauma-informed care tailored to veterans

These services are designed to help with:

• Chronic back, neck, and shoulder pain

• Post-surgical recovery

• Service-related musculoskeletal injuries

• Mobility limitations

• Stress, tension, and physical fatigue

• Compensation for old injuries, overuse patterns, and training wear-and-tear

How Long Does It Take to Get Approved?

Approval times vary, but most veterans receive authorization within:

• 1–3 weeks for standard cases

• Longer if additional medical justification is required

We encourage veterans to follow up regularly with their case manager for quicker processing.

Can I Continue Care Long-Term?

Yes. Veterans may request additional sessions or renewals by:

• Contacting their VA case manager

• Asking for a continuation of care with Tensegrity Wellness

• Providing an update on progress or ongoing need

We also provide treatment notes and progress summaries when requested by the VA.

What If I Have Trouble Getting Approval?

Common solutions include:

• Asking your VA provider to document chronic pain or mobility limitation

• Requesting a referral through the VA Pain Clinic or Primary Care

• Explaining how prior treatments have not been effective

• Emphasizing functional limitations affecting daily life

If needed, we can help explain our services so you can better advocate for yourself.